FAQ

FAQ

What sections of a complete installation are carried out by BestTime and what does the client have to undertake?

BestTime, a division of Telematic Communications, provide all software and “widget” that you will need for your web site. We provide the BestTime cloud waiting rooms and notifications to you potential callers.

You, the BestTime client make the changes to your web site to accommodate the various widget(s) you wish to install. There are no additional charges relating to the number of pages and locations you can display the widget(s) on your web site(s).

The BestTime “real time” software that collects the current call waiting information from you call center voice switch is also a part of the BestTime software. This has to be installed by you or your PBX supplier. BestTime can provide remote screen sharing assistance of this task, if required.

BestTime show “no BestTime Data” on my web site?

This messages indicates that the real time data from your call center switch is not being received at the BestTime cloud based servers. This may be either a result of the data not being available from you switch or that your connection to the BestTime cloud servers are not operating.

What sections of a complete installation are carried out by BestTime and what does the client have to undertake?

BestTime, a division of Telematic Communications, provide all software and “widget” that you will need for your web site. We provide the BestTime cloud waiting rooms and notifications to you potential callers.

You, the BestTime client make the changes to your web site to accommodate the various widget(s) you wish to install. There are no additional charges relating to the number of pages and locations you can display the widget(s) on your web site(s).

The BestTime “real time” software that collects the current call waiting information from you call center voice switch is also a part of the BestTime software. This has to be installed by you or your PBX supplier. BestTime can provide remote screen sharing assistance of this task, if required.

BestTime show “no BestTime Data” on my web site?

This messages indicates that the real time data from your call center switch is not being received at the BestTime cloud based servers. This may be either a result of the data not being available from you switch or that your connection to the BestTime cloud servers are not operating.