How it works

How it works

  1. BestTime is installed to receive real time call waiting information from the switch
  2. Current queue waiting time is sent to call center owner’s website via the BestTime cloud server
  3. The Potential caller requests a reminder which then goes into the “cloud-based” waiting room
  4. They are then notified via web page or SMS when the waiting time is shorter as defined by the call center
  5. Potential caller receives their BestTime reminder when waiting time is shorter
  6. The caller then places the call at the BestTime for both the caller and the call center